We are doing our best to make you satisfied and happy, but if you still want to return your item, please see below:


Our Return policy:

You can return your item after 14 days of receiving it. Please inform us on-line, that you would like to return your item within 14 days. After that you have 14 days to return the item (Please note that a proof of shipment will be required).

Once we receive the item, we will refund you no longer than 14 days.

Rules to return an item:

  • Do not remove the tag from the item
  • The tag must be intact
  • Send the item in the original packing
  • Send us a copy of purchase receipt
  • Please provide a receipt of shipment return

We will accept returns of unused items, with original tags and packaging intact. We  won´t accept returns of items that have been worn or where the tags have been removed.

You will be responsible for the postage and any associated cost and risk of the return of your Pandora to us.

You must ensure that our on-line return services will receive the item within 14 days. If we receive the item after 14 days we reserve the right not to offer you a refund. In this case we may instead return your purchase to you and you will be charged for the delivery costs.

A refund will be credited to your original payment method within 14 calendar days of us receiving the return of the item at our on-line return services. Please note that some banks may take longer to credit to your account. We cannot take any responsibility for any bank charges that you may incur during the refund process.

We recommend that you send your item via recorded delivery service and retain the proof of postage.